Shipping policy

Shipping Policy

At American Ant Store, we take special care in delivering healthy live ants and high-quality supplies to your door. Please read the following shipping guidelines carefully before placing your order.

Live Insect Orders

Carrier & Method: All live insect orders are shipped via UPS Next Day Air.
Processing Time: Orders ship within 3 business days of purchase.
- Please note: Next Day Air refers to the transit time once shipped, not the day the order is placed.
- Special circumstances (such as holidays, extreme weather, or UPS network delays) may extend the shipping date.
Flat-Rate Fee: All live insect orders include a flat-rate shipping charge of $24.99.
Same-Day Shipping for Gifts:
- If you need your order shipped the same day, email support@americanantstore.com with the subject line: “SHIP TODAY – [Your Order Number]”.
- Same-day shipping requests must be received before 12:00 PM CST.
Packaging: Every live order is shipped in custom insulated packaging, designed to ensure the health and stability of your queen or colony during transit.

Dry Goods Orders

Non-living items (nests, feeders, accessories, etc.) may ship via UPS or USPS, depending on the order size and destination.
Standard processing times are 1–3 business days.

Live Arrival & Guarantee Coverage

Even in the event of UPS or weather-related delays, our Live Arrival Guarantee and 1-Week Guarantee remain valid (see Return & Guarantee Policy for full details).
Customers must still follow reporting requirements and care standards to remain eligible.

Important Notes

We cannot ship live insects to PO boxes. Please provide a physical address for delivery.
Customers are responsible for being available to receive and promptly open live insect shipments upon arrival.
Tracking information will be provided once your order has shipped.
Any shipping issues should be reported immediately to support@americanantstore.com.